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Practice Charter

Our Service to You

As a patient of this practice you can expect:

  •  To register with us if you live within our catchment area.
  • To be seen the same day for conditions you and the doctor agree are urgent.
  • For routine or non-urgent problems to be seen by a doctor within the next two working days.
  • To have your records treated confidentially.
  • To be seen at home at the doctor’s discretion.
  • To have your long term medication and treatment reviewed at agreed intervals.
  • To receive health care in clean, comfortable and appropriate surroundings.
  • To be treated with courtesy.
  • To be able to book appointments up to a month in advance with a practitioner of your choice.
  • To be able to speak to a GP or nurse via the telephone the same day as you request.

Help Us to Help You

As a patient of this practice we expect you:

  • To treat the doctors and practice staff with courtesy.
  • To be punctual for your appointment time.
  • To give the practice as much notice as possible if more than one person needs to be seen.
  • To be patient if appointment times are running late. It may be you who needs extra time on another occasion.
  • To ask for a home visit ONLY if the illness prevents you from attending the surgery. Children can usually be brought to the surgery.
  • To contact the doctor out of surgery hours ONLY in the case of an emergency which cannot wait until the next day.

Patients Rights & Responsibilities

You have the right to expect a high standard of medical care from our practice and we will try at all times to provide the very best care possible with the resources available.

In order to assist us in this we require that you take full responsibility to ensure that you keep medical appointments and follow the medical advice given.

We do not discriminate against anyone due to religion, creed or disability of any kind.

You have the right to a chaperone; if you would like one please let the doctor know.

Very occasionally a practice/patient relationship breaks down completely. In this situation the patient may choose to register with a different practice. The practice also has the right to remove a patient from their list. This would generally only follow a warning that has failed to remedy the situation.

As a Patient You Have The Right To

  • Be registered with a GP and to change your doctor easily and quickly.
  • Be offered a health check on joining a doctor’s list for the first time.
  • Ask for a health check if you are between 16 and 74 years old and have not seen a GP in the last three years.
  • Receive health care on the basis of clinical need, regardless of ability to pay.
  • Be given a clear explanation of any treatment proposed, including any visits and any alternative, before you decide whether you will agree to treatment.
  • Have appropriate drugs and medicine prescribed.
  • Be referred for a second opinion if you and the GP agree this is desirable.
  • Have access t your medical records, subject to any limitations in the law and know that those working for the NHS are under legal duty to keep the contents confidential.
  • Receive a copy of the doctor’s practice booklet, setting out the services they provide.
  • Receive a full and prompt reply to any complaints you make about NHS Services.
  • All patients, male and female have the right to a chaperone. If you would like a chaperone, then please mention it to the doctor.

Data Protection

This surgery has Data Protection and robust systems in place to protect confidentiality. Personal health information is used to monitor the practice screen activities. Health information, from time to time, is sent to monitor quality standards and for payment verification.

Under the Data Protection Act, you have the right to access your medical records. There may be a charge for this, and all requests must be in writing, there is a leaflet available with more information. If you would like one please ask at reception.

Violent and Abusive Patients

This surgery does not tolerate abuse by patients of any kind. Patients who do not adhere to this will be reported to the police and removed from our surgery list.


Your Neighbourhood Professionals
© Neighbourhood Direct Ltd 2017
1 Arcadian Gardens, Wood Green, London, N22 5AB
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Your Neighbourhood Professionals
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